Grievance Redressal

We are committed to reviewing complaints fairly, keeping you informed and providing a clear resolution.

Submit a complaint on WhatsAppCall our team

How your complaint is handled

  1. 1
    Submit your concern

    Send your order number (if applicable), a description of the issue and any relevant evidence.

  2. 2
    Receive acknowledgement

    Within 48 hours, we acknowledge the complaint and provide its recorded details and a reference for follow-up.

  3. 3
    Review and resolution

    We review the matter, share necessary updates and work to resolve it within one month of receipt.

Please retain the complaint reference and a copy of your correspondence. If additional information is required, our team will contact you.

Contact the Grievance Officer

Mr. Yogesh PatelOwner & Grievance Officer, JP Electronics

Business hours
Monday–Saturday, 10:30 AM–6:30 PM

WhatsApp remains our primary customer-support channel. This official email address is available for formal grievance correspondence.

Information to include

  • Order number, if applicable
  • Product name or part number
  • A clear description of the concern
  • Photos, screenshots or other relevant evidence
  • Any earlier complaint reference

For product returns and shipment-related claims, please review the Returns & Refunds Policy.

If your complaint remains unresolved

You may contact the National Consumer Helpline or approach the appropriate consumer authority. Your statutory consumer rights remain unaffected.

National Consumer HelplineHelpline: 1915

Business name: JP Electronics. Shop No. 3, Janakpuri-2 Society, Zadeshwar Road, Zadeshwar, Bharuch, Gujarat – 392011, India. For additional business disclosures, see the Contact Us page.