At JP Electronics, we are committed to providing high-quality electronic spare parts and ensuring a secure and reliable shopping experience.
Please read our Returns, Replacement, and Refund Policy carefully before placing an order.

1. Damaged Parcel at the Time of Delivery
We take great care in packing and shipping your order. All parcels are shipped with insurance coverage for transit-related damage.

If the parcel appears damaged, opened, wet, or tampered with, please do NOT accept it from the delivery agent.

If you have already accepted the parcel, the following steps are mandatory:

• Record a clear, continuous unboxing video, showing the parcel from all sides before opening.
• Send the unboxing video to us within 24 hours of delivery.
  (Courier companies only allow reporting of transit damage within 24 hours. Claims filed after this period are automatically rejected.)

⚠️ Important: Without an unboxing video submitted within 24 hours, we will not be able to process any transit damage claim or replacement.

2. Product Not Working After Delivery (7-Day Replacement Warranty)
If the parcel arrives in good condition but the product does not function properly, we offer a 7-day replacement warranty.

To request a replacement:
> Inform us within 7 days of delivery.
> Share clear photos or a video showing the issue.
> After verification, we will send you a replacement unit at no extra cost.

Important Note:
> This is a one-time replacement warranty.
> After verification, you must send the non-working product to our warehouse.
Once we receive and inspect the returned product, we will dispatch the replacement.

3. Wrong or Mismatched Product (Before Shipping Verification)
To ensure you receive the correct and compatible spare part, we request the following:
> Immediately after placing your order, please send clear photos of your old/damaged part from all angles to our WhatsApp number.
> Our technical team will verify and match the part details before shipping your order.
> This step helps us send the exact compatible spare part, saving your time, effort, and avoiding return requests.

If photos are not sent before dispatch, and after delivery the received part does not match your old part, then replacement or return will not be provided.
This policy ensures accuracy and saves your time, effort, and shipping costs.

4. When a Replacement Is Not Applicable
Replacements or returns cannot be processed in the following cases:
> The issue was reported after 7 days from the date of delivery.
> The wrong product was ordered or you changed your mind after receiving it.
> The product was physically damaged after delivery or mishandled by the customer.
> The complaint is raised without a valid unboxing video.

5. Refunds for Incorrect, Duplicate, or Multiple Orders
If you mistakenly placed duplicate orders, contact us immediately before dispatch.
> WhatsApp: 9054118424
> Call: 9054118424

We will verify and cancel the additional order, then the duplicate payment will be deposited into your bank account within 1-7 working days.

6. Cancelling an Order After It Has Been Shipped
If you decide to cancel your order after it has already been dispatched, please contact us immediately.

Please note that in such cases, the following charges will apply and be deducted from your refund:
> Shipping charges (forward shipping)
> Return shipping charges (charged by the courier for sending the parcel back)
> Parcel insurance charges applied by the carrier
> Payment gateway fee of 3% of the total order amount
(This fee is charged by the payment processor and is non-refundable once the transaction is completed.)

Orders cannot be stopped once they are in transit.
Therefore, please do not accept the parcel at the time of delivery. Once the delivery is refused, the courier will automatically return it to our warehouse.

The refund will be initiated within 1–3 working days after the parcel is received back at our warehouse.

7. Shipping Delay / Courier Issues
If your parcel is delayed, tracking is not updating, or a wrong delivery attempt is made:
If needed, we will provide the nearest courier hub details so the customer can pick up the parcel.
> Contact our support team.
> Provide the order number and tracking ID.
> If needed, we will provide the nearest courier hub details so the customer can pick up the parcel.

8. How to Request Support or a Replacement
For any issues, please contact us with the following:
> Order Number
> Unboxing video (if applicable)
> Images/videos showing the issue
> Call / WhatsApp: 9054118424
Our support team will assist you promptly.

✔️ Thank You for Choosing JP Electronics
We appreciate your trust and look forward to serving you with quality spare parts and reliable customer support.