JP Electronics Help Center | 24×7 Customer Care Support
The JP Electronics India Help Centre offers quick solutions for all your product and service queries, including order tracking, delivery, returns, refunds, payments, and warranties. You’ll also find details about washing machine, microwave, gharghanti, and LED TV spare parts. With easy filters and dedicated support, our team ensures fast, hassle-free assistance for a smooth shopping experience. Once your queries are resolved, explore our wide range of electronic spares and don’t miss our special offers for great deals.
Payments & Security related
We offer multiple secure ways to pay:
- Cards: Visa/Mastercard/Rupay (credit/debit)
- UPI/QR: Google Pay, PhonePe, Paytm, etc.
- Net Banking
- Wallets: PhonePe, Amazon Pay, FreeCharge, Payzapp
- ❌ Cash on Delivery (COD) – Temporarily unavailable
⚠️ Note: All payments are processed securely via Razorpay.
Don’t worry, here’s what to do:
- Wait 10-15 mins (delays happen sometimes).
- Check spam/junk for confirmation emails.
- Contact us at:
- WhatsApp: 9054118424
- 9054118424 (Mon-Sat, 10 AM–6 PM)
- Include your Transaction ID + Payment screenshot
Note: Banks may take 24-48 hrs to reverse failed transactions.
- Wait 15-30 minutes – sometimes banks take time to reverse failed transactions.
- Check your bank/UPI app for a pending transaction.
- If not reversed in 24 hours, WhatsApp us at 09054118424 with:
- Screenshot of the failed transaction
- Order number (if any)
- Bank/UPI reference number
- We’ll escalate it to our payment partner for a refund.
Yes! We use:
- No storage of your card details on our servers.
- 256-bit SSL encryption (bank-level security).
- Razorpay (PCI-DSS certified gateway).
Do you store my card details?
No! Razorpay processes payments securely without storing your details on our servers.
| Scenario | Refund Details | Processing Time |
|---|---|---|
| Before Shipping | Refund issued after deducting a 3% payment gateway fee. This fee is charged by the payment processor and is non-refundable once the transaction is completed. | 1–7 business days |
| Failed Transaction | Amount auto-reversed | 24–48 hours |
| Post-Delivery Returns | Refund issued after inspection, as per return policy | Varies based on policy |
| Undelivered / Returned Orders | Refund processed after the parcel is received back at our warehouse | 1–7 business days |
Yes. If your order is cancelled immediately after placing it, or if the order or parcel is cancelled after dispatch or at the time of delivery, or returned for any reason, a 3% payment gateway fee (calculated on the total order amount) will be deducted from your refund.
This fee is charged by our payment processing partner and becomes non-refundable once a transaction is completed.
All remaining eligible amounts will be refunded according to our standard refund policy.
Order & Shipping related
Once your order is shipped:
- You’ll receive a tracking link via SMS or email.
- You can also log in to your account on our website and go to the “My Orders” section to view the status.
- To know the estimated delivery date, simply check the product page:
- Click directly on the estimated delivery date link shown on the product page.
- Enter your pincode and click the “Check” button to view the estimated delivery time for your area, or
If you didn’t receive tracking info within 2 business days, please contact us with your Order ID.
Delivery timelines usually range from:
- 2–5 working days for major cities.
- 4–10 working days for remote or rural areas.
Delays can occur due to courier issues, holidays, or bad weather.
To get a live update, check your tracking link or contact our team for help.
Yes. If you mistakenly placed duplicate orders, contact us immediately before dispatch.
- WhatsApp: 9054118424
- Call: 9054118424
We will verify and cancel the additional order, then the duplicate payment will be deposited into your bank account within 1-7 working days.
⚠️ Note: Once the order has been dispatched, it cannot be cancelled. However, you may reject the additional parcel at the time of delivery. In that case, delivery, return, and parcel insurance charges will be deducted from your refund.
Yes, but only if your order has not been shipped yet.
To request cancellation:
- Call us at 9054118424 (10 AM – 6 PM) within 12 hours of placing the order.
- Or WhatsApp 9054118424 with your Order ID and reason for cancellation.
Note: Orders that have already been dispatched cannot be cancelled.
If your parcel could not be delivered and is returned to us, the process depends on the reason for return:
1. Return Due to Incorrect Details or Refusal
If the order is returned because of:
- Incorrect or incomplete address
- Wrong pincode
- Invalid mobile number
- Refusal to accept the parcel at delivery
Then, the shipping and return charges will be deducted from your refund.
The remaining amount will be refunded to your original payment method.
2. Return by Shipping Carrier
If the parcel is returned to us due to courier or logistics issues (not customer-related), no charges will be deducted.
In such cases, we will initiate the refund once the parcel reaches our warehouse.
3. Refund Timeline
Refund is initiated within 1–3 working days after the returned parcel is received at our warehouse.
The amount is credited to your original payment method, which may take 1–7 working days to reflect in your bank account, depending on your payment provider.
If you decide to cancel your order after it has already been shipped, please contact us immediately to request cancellation.
Please note that for cancellations made after shipment, the following charges will apply and will be deducted from your refund:
- Shipping charges (forward shipment)
- Return shipping charges (charged by the courier for sending the parcel back)
- Parcel insurance charges applied by the carrier
- Payment gateway fee of 3% of the total order amount (this fee is charged by the payment processor and is non-refundable once a transaction is made)
In such cases, the order cannot be stopped mid-transit. Therefore, we request that you do not accept the parcel at the time of delivery. Once the delivery is refused, it will be automatically sent back to our warehouse.
The refund will be initiated within 1–3 working days after we parcel is received back at our warehouse.
Return & Exchange related
We offer a 7-day replacement warranty from the date of delivery.
If your product is not physically damaged but is not working properly, you can request a replacement within 7 days.
After verifying the issue, we will send you a new product in exchange.
Important: Send Photos of Old Parts Before Dispatch
To ensure you receive the correct and compatible spare part, we request the following:
- Immediately after placing your order, please send clear photos of your old/damaged part from all angles to our WhatsApp number.
- Our technical team will verify and match the part details before shipping your order.
- This step helps us send the exact compatible spare part, saving your time, effort, and avoiding return requests.
If photos are not sent before dispatch, and after delivery the received part does not match your old part, then replacement or return will not be provided.
This policy ensures accuracy and saves your time, effort, and shipping costs.
If the product parcel looks damaged when you receive it, please do not accept it from the courier.
If you’ve already accepted it, make sure to record a video while opening the parcel and share it with us immediately.
We send every parcel with shipping insurance, so if the damage happens during transit, it can be claimed, and you won’t suffer any loss.
Without a proper unboxing video, we won’t be able to process any damage-related claims.
The unboxing video is mandatory for any damage or replacement claim.
It helps us verify the condition of the product at the time of delivery.
⚠️ If no video is provided and the product is found damaged after opening, it will not be eligible for replacement.
If the product is found damaged after opening and there’s no opening video, it will not be eligible for replacement or refund.
That’s why the unboxing video is very important for insurance and claim purposes.
If your parcel arrives safely but the product does not function properly, don’t worry.
We offer a 7-day replacement warranty for all products.
To claim replacement:
- Inform us within 7 days of delivery.
- Provide clear photos or a short video showing the issue.
Once verified, we will dispatch a new replacement unit at no extra cost.
Simply contact us via call or WhatsApp with your order number and video proof (if applicable).
Our support team will guide you through the replacement or insurance process.
Unfortunately, if the parcel has already been opened without an unboxing video, we will not be able to replace or refund the product — as it cannot be verified whether the damage occurred during transit or after delivery.
We always try our best to help our customers, but in the following situations, we’re unable to offer a replacement:
- The wrong product was ordered or you changed your mind after receiving it.
- The product was physically damaged after delivery or mishandled by the customer.
- The problem was reported without sharing an unboxing video.
- The issue was reported after 7 days from the date of delivery.