How Can We Help You?
We’re here to assist you with any questions about our products, orders, or services. Choose your preferred way to connect with us.
Frequently Asked Questions
JP Electronics
Shop No. 5, Janakpuri-2 Society, Zadeshwar Road, Zadeshwar, Bharuch, Gujarat – 392011.
Once your order is shipped:
- You’ll receive a tracking link via SMS or email.
- You can also log in to your account on our website and go to the “My Orders” section to view the status.
- To know the estimated delivery date, simply check the product page:
- Click directly on the estimated delivery date link shown on the product page.
- Enter your pincode and click the “Check” button to view the estimated delivery time for your area, or
If you didn’t receive tracking info within 2 business days, please contact us with your Order ID.
We offer a 7-day replacement warranty from the date of delivery.
If your product is not physically damaged but is not working properly, you can request a replacement within 7 days.
After verifying the issue, we will send you a new product in exchange.
Important: Send Photos of Old Parts Before Dispatch
To ensure you receive the correct and compatible spare part, we request the following:
- Immediately after placing your order, please send clear photos of your old/damaged part from all angles to our WhatsApp number.
- Our technical team will verify and match the part details before shipping your order.
- This step helps us send the exact compatible spare part, saving your time, effort, and avoiding return requests.
If photos are not sent before dispatch, and after delivery the received part does not match your old part, then replacement or return will not be provided.
This policy ensures accuracy and saves your time, effort, and shipping costs.
We offer multiple secure ways to pay:
- Cards: Visa/Mastercard/Rupay (credit/debit)
- UPI/QR: Google Pay, PhonePe, Paytm, etc.
- Net Banking
- Wallets: PhonePe, Amazon Pay, FreeCharge, Payzapp
- ❌ Cash on Delivery (COD) – Temporarily unavailable
⚠️ Note: All payments are processed securely via Razorpay.
To request a return or replacement, please follow these steps:
Contact Us within 7 days of receiving your order:
- Call: 9054118424 (10 AM – 6 PM, Mon-Sat)
- WhatsApp: 9054118424
Provide the following details:
- Order ID
- Reason for return/replacement
- Photos or videos of the product (if it’s damaged, defective, or incorrect)
Our support team will verify the issue and guide you through the next steps.
| Scenario | Refund Details | Processing Time |
|---|---|---|
| Before Shipping | Refund issued after deducting a 3% payment gateway fee. This fee is charged by the payment processor and is non-refundable once the transaction is completed. | 1–7 business days |
| Failed Transaction | Amount auto-reversed | 24–48 hours |
| Post-Delivery Returns | Refund issued after inspection, as per return policy | Varies based on policy |
| Undelivered / Returned Orders | Refund processed after the parcel is received back at our warehouse | 1–7 business days |