How Can We Help You?

We’re here to assist you with any questions about our products, orders, or services. Choose your preferred way to connect with us.

Whatsapp Icon 1.2

WhatsApp Chat

Get instant help from our support team. We’re online 12/7 to assist you with any questions.

Start Chat

We’ll respond within 1 hours.

Phone Call icon

Call Us

Prefer to talk? Call our customer service team at the number below.

+91 9054118424

Available 10:30am-6:30pm, Monday to Saturday

Help Support icon

Email Us

Our support is unavailable for Email. Visit more Customer Care Help Center

Email Us

support@jpelectronicsindia.com

Frequently Asked Questions

Where is your company located?

JP Electronics
Shop No. 5, Janakpuri-2 Society, Zadeshwar Road, Zadeshwar, Bharuch, Gujarat – 392011.

Where can I find my order tracking details?

Once your order is shipped:

  • You’ll receive a tracking link via SMS or email.
  • You can also log in to your account on our website and go to the My Orders section to view the status.
  • To know the estimated delivery date, simply check the product page:
  • Click directly on the estimated delivery date link shown on the product page.
  • Enter your pincode and click the “Check” button to view the estimated delivery time for your area, or

If you didn’t receive tracking info within 2 business days, please contact us with your Order ID.

What is your return/replacement policy?

We offer a 7-day replacement warranty from the date of delivery.
If your product is not physically damaged but is not working properly, you can request a replacement within 7 days.
After verifying the issue, we will send you a new product in exchange.

Important: Send Photos of Old Parts Before Dispatch

To ensure you receive the correct and compatible spare part, we request the following:

  • Immediately after placing your order, please send clear photos of your old/damaged part from all angles to our WhatsApp number.
  • Our technical team will verify and match the part details before shipping your order.
  • This step helps us send the exact compatible spare part, saving your time, effort, and avoiding return requests.

If photos are not sent before dispatch, and after delivery the received part does not match your old part, then replacement or return will not be provided.
This policy ensures accuracy and saves your time, effort, and shipping costs.

What payment methods do you accept?

We offer multiple secure ways to pay:

  • Cards: Visa/Mastercard/Rupay (credit/debit)
  • UPI/QR: Google Pay, PhonePe, Paytm, etc.
  • Net Banking
  • Wallets: PhonePe, Amazon Pay, FreeCharge, Payzapp
  • ❌ Cash on Delivery (COD) – Temporarily unavailable

⚠️ Note: All payments are processed securely via Razorpay.

How do I request a return or replacement?

To request a return or replacement, please follow these steps:
Contact Us within 7 days of receiving your order:

  • Call: 9054118424 (10 AM – 6 PM, Mon-Sat)
  • WhatsApp: 9054118424

Provide the following details:

  • Order ID
  • Reason for return/replacement
  • Photos or videos of the product (if it’s damaged, defective, or incorrect)

Our support team will verify the issue and guide you through the next steps.

How long will it take to get my refund?
ScenarioRefund DetailsProcessing Time
Before ShippingRefund issued after deducting a 3% payment gateway fee. This fee is charged by the payment processor and is non-refundable once the transaction is completed.1–7 business days
Failed TransactionAmount auto-reversed24–48 hours
Post-Delivery ReturnsRefund issued after inspection, as per return policyVaries based on policy
Undelivered / Returned OrdersRefund processed after the parcel is received back at our warehouse1–7 business days