Follow these simple steps:

• Visit www.jpelectronicsindia.com
• Browse products and click "Add to Cart"
• Go to "Cart" and click "Proceed to Checkout"
• Enter your shipping details, select payment method, and confirm the order.
• You will receive an Order Confirmation Email with details.

If the order hasn’t been shipped yet, we can update your address.

• Contact us as soon as possible with your Order ID and new address.
• WhatsApp: 9054118424
• Call: 9054118424

After dispatch, we cannot change the shipping address.

Yes, but only if your order has not been shipped yet.
To request cancellation:

• Call us at 9054118424 (10 AM – 6 PM) within 12 hours of placing the order.
• Or WhatsApp 9054118424 with your Order ID and reason for cancellation.

Note: Orders that have already been dispatched cannot be cancelled.

Once your order is shipped:

• You’ll receive a tracking link via SMS or email.
• You can also log in to your account on our website and go to the “My Orders” section to view the status.

If you didn’t receive tracking info within 2 business days, please contact us with your Order ID.

Delivery timelines usually range from:

• 2–5 working days for major cities.
• 4–7 working days for remote or rural areas.

Delays can occur due to courier issues, holidays, or bad weather.
To get a live update, check your tracking link or contact our team for help.

We’re sorry for the inconvenience. Please follow these steps:

1. Take clear photos or an additional video of the item you received, including the packaging and any damage.
2. Record a video of receiving and unboxing the parcel. This video is mandatory and helps us validate the issue.
3. WhatsApp it to 9054118424 within 2 days of delivery.
4. Include your Order ID and a short description of the issue.
5. Since we ship every parcel with insurance, if the product is damaged, we will file a claim with the shipping company. The final decision for refund or replacement will rest with the shipping company.

✅ Our team will review and offer a replacement or refund as per our return policy.

Your order may have been shipped in multiple parcels for faster delivery.
Check your email or tracking links for separate shipment updates.

If you're still unsure:

Contact us on WhatsApp with your Order ID, and we’ll provide full shipment details.

Yes. If you mistakenly placed duplicate orders, contact us immediately before dispatch.

• WhatsApp: 9054118424
• Call: 9054118424

We will verify and cancel the extra order, then refund the duplicate payment within 5–7 working days.

For any problems (wrong/damaged items, delays, etc.):
1️⃣ Report Within 48 Hours – WhatsApp: 9054118424
2️⃣ Provide Evidence – Photos/videos of the issue (unboxing video recommended)
3️⃣ Instant Resolution – Replacement/refund initiated within 24 hours

Call: 9054118424 (10 AM – 6 PM, Mon-Sat)
Email: support@jpelectronicsindia.com

Shop worry-free at JP Electronics India!

We offer multiple secure ways to pay:

• Cards: Visa/Mastercard/Rupay (credit/debit)
• UPI/QR: Google Pay, PhonePe, Paytm, etc.
• Net Banking
• Wallets: PhonePe, Amazon Pay, FreeCharge, Payzapp
• ❌ Cash on Delivery (COD) – Temporarily unavailable

⚠️ Note: All payments are processed securely via Razorpay.

Yes! We use:

• 256-bit SSL encryption (bank-level security)
• Razorpay (PCI-DSS certified gateway)
• No storage of your card details on our servers

Yes! Refunds depend on your order status:

Don’t worry, here's what to do:

• Wait 10-15 mins (delays happen sometimes).
• Check spam/junk for confirmation emails.
• Contact us at:

• support@jpelectronicsindia.com
• 9054118424 (Mon-Sat, 10 AM–6 PM)
• Include your Transaction ID + Payment screenshot

Note: Banks may take 24-48 hrs to reverse failed transactions.

If your order is returned due to issues like incorrect address, unreachable contact, or refusal to accept:

Timeline: 5–7 working days, depending on your bank or wallet provider

A refund will be initiated within 2–3 business days after the parcel is returned to our warehouse

The remaining amount will be refunded after deducting shipping and return shipping charges

Refund is credited to the original payment method

No! Razorpay processes payments securely without storing your details on our servers.

• Wait 15-30 minutes – sometimes banks take time to reverse failed transactions.
• Check your bank/UPI app for a pending transaction.
• If not reversed in 24 hours, WhatsApp us at 09054118424 with:
  • Screenshot of the failed transaction
  • Order number (if any)
  • Bank/UPI reference number
• We’ll escalate it to our payment partner for a refund.

Call: 9054118424 (10 AM – 6 PM, Mon-Sat)
Email: support@jpelectronicsindia.com

Shop worry-free at JP Electronics India!

To ensure you receive the correct product, please send clear photos of the damaged parts to our WhatsApp number 9054118424 after placing your order. This will help our team verify the issue and send you the correct replacement product.

⚠ Important Note: If our team contacts you on WhatsApp requesting photos of the damaged parts and you fail to respond or provide the required images, your Return & Exchange request will not be considered valid, and no replacement will be processed.

By sharing the details upfront, we can minimize errors and serve you better!

• Defective/Wrong Product: Eligible for free replacement within 7 days of delivery.
• Change of Mind: Returns may be accepted (subject to approval), but shipping charges will be borne by the customer.
• The item must be in original condition with all accessories, manuals, and packaging.
• The request must be made within 7 days of delivery.
• Products showing physical damage, signs of use, or tampering will not be eligible.
• Since we ship every parcel with insurance, if the product is damaged, we will file a claim with the shipping company. The final decision for refund or replacement will rest with the shipping company.

To request a return or replacement, please follow these steps:

Contact Us within 7 days of receiving your order:

• Call: 9054118424 (10 AM – 6 PM, Mon-Sat)
• Email: support@jpelectronicsindia.com
• WhatsApp: 9054118424

Provide the following details:

• Order ID
• Reason for return/replacement
• Photos or videos of the product (if it’s damaged, defective, or incorrect)

Our support team will verify the issue and guide you through the next steps.

• Contact us immediately via call, email, or WhatsApp with:
  • Order number
  • Product images/videos showing the issue
• We will arrange a free replacement or refund after verification.
• Since we ship every parcel with insurance, if the product is damaged, we will file a claim with the shipping company. The final decision for refund or replacement will rest with the shipping company.

✅ Once approved, we will send a replacement or initiate a refund as per our policy.
Note: In such cases, it is mandatory to provide an parcel unboxing video.

• Once approved, replacements are dispatched within 2-3 business days.
• Delivery time depends on your location (usually 3-7 days).

• Replacement dispatch: Within 3–5 working days of receiving the returned product.
• Refunds (if applicable) are processed within 5–7 working days to the original payment method after quality check.
  
  You’ll be notified via email/WhatsApp about the status at each stage.

If the return is due to our error (wrong item, defective, damaged), we will cover all return shipping costs.

If the return is due to buyer preference or mistake, return shipping will be at the customer’s expense.

If the return is for personal reasons (e.g., no longer needed, ordered by mistake), the buyer may need to bear the return shipping cost.

If your product is under warranty, we will assist you with a repair or replacement as per the warranty policy. You must provide:

• Order ID
• Proof of purchase
• Issue description
• Photos/video of the problem

We’ll guide you on the next steps based on the manufacturer’s or our warranty policy.

The following items are typically non-returnable:

• Items damaged due to misuse or improper handling.
• Items without original packaging/accessories.
• Products marked as “Non-returnable” in the product description.

We’re here to help!
Call: 9054118424 (Mon–Sat, 10 AM – 6 PM)
Email: support@jpelectronicsindia.com
WhatsApp: 9054118424

Our team will respond promptly to assist you with your return or replacement request.